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• Cable I'm not getting reception?
• Cable I'm only getting certain channels?
• Cable What channels can I get without cable?
• Cable Who do I contact about Road Runner problems at ES King?

No Reception?

• Have you signed up for cable service? Certain situations require students to sign up for services at the beginning of each semester/session. If that is the case, sign up for service at comtech.ncsu.edu/students. This process takes 1-3 business days to complete.
• Check the wire connecting the television to cable jack. Is it loose? Is it securely connected at both ends?
• Borrow a wire from a friend's room. See if that wire works. If it does work with the new wire you know that you need to replace your wire.
• If you have tried everything else call (919) 515 7099, option 1, when you are by your television, to troubleshoot. Student and Media Services is open 8AM-8PM Monday - Thursday; 8AM-5PM Friday. You may also email Student and Media Services at: student_telecommunications@ncsu.edu. Please make sure that you include your residence hall, room number, phone number and name. Be very specific in describing the problem and what you have done to try to fix it. Note that the best and quickest method of contact is via telephone.

Missing Channels?

• The most common solution to this problem is to make sure that you have your television programmed for cable and not aerial antenna. Most televisions have a setup menu that can be accessed through remote control. Make sure that your antenna choice reads CABLE. After you do this auto program your channels and the rest of the channels should be able to be viewed correctly.
• If you are running the cable wire through an external unit such as a gaming console, DVD or VCR player, try running the wire directly into the back of the television to see if it makes a difference. If it does you will need to change a setting on your external console. Most DVD/VCR systems have a setup menu that can be accessed with the unit's remote control.
• If you have an older television that needs a converter box to receive cable make sure that all of the wires are firmly secured. You may even want to try to use another converter box to see if that is where the problem is. Converter boxes can be rented from Student and Media Services in the West Dunn Building.
• If you have tried everything else call (919) 515 7099, option 1, when you are by your television, to troubleshoot. Media and Student Services is open 8AM-5PM Monday - Friday. You may also email Media and Student Services at: student_telecommunications@ncsu.edu. Please make sure that you include your residence hall, room number, phone number and name. Be very specific in describing the problem and what you have done to try to fix it. Note that the best and quickest method of contact is via telephone.

Channels Available Without Cable

What channels you can get with a regular antenna totally depends on the location of the antenna within the building and the building's location. Generally speaking, the higher you are in a building (less interference from trees and other buildings) and the closer to a window the better reception you should receive. Here is a list of stations that you may receive without cable listed by the station call letters and channel number:

* indicates channels not currently available on NC State Cable

NOTE: Broadcast television's change from analog to digital broadcasting affects what channels are available over the air. You can find out more by visiting our DTV transition page.