• Phone Tutorials
• Call Waiting
• Call Forward
• Call Transfer
• Conference
• Dialing Options
• Redial
• Hold
• Call Park
• Call Back
• Custom Rings
• Speed Dials
• Directory Search

Cisco 7970/7971
Cisco 7960/7961
Cisco 7940/7941
Cisco 7911/7912

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Answer two calls at once.

1. Answer an incoming call. A second incoming call will present itself on the display and the phone will beep once in your ear.
2. If you choose to answer the second call, press the Answer soft key, which answers the second call and places the first caller on hold.
3. To toggle between the two calls use the Hold soft key and the Resume soft key.

To Foward all calls:

1. Press the CFwdAll soft key
2. Dial the number to which you want to forward
all calls.

To Unfoward all calls:

1. Press the CFwdAll soft key

1. With a call in progress, press the Trnsfer
   soft key.
2. Dial the number to which you are transferring
   the call.
3. When you hear ringing, press the Trnsfer soft key
   again, or when the party answers, announce the
   call and press Trnsfer.
4. Hang up to end your participation in the call.

Ad Hock Conferences

Set up a conference with eight other parties on or off campus.

1. With a call in progress, press the Confrn
   soft key. This opens a new line while placing
   the other call(s) on hold.
2. Place a call to another party.
3. When the call connects, press Confrn again to
   add this party to the call.
4. Repeat the first three steps to add another
   caller.

When on an active call, and a second call is received, you can “join” both lines into a conference call.

1. While on an active call, a second call comes into your line.
2. Press the Answer soft key to answer the second call. This places the first caller on hold.
3. If you want to join the call press the Join soft key once to initiate the conference, then again to connect the two calls together.

1. Contact customer service to request a meet me conference number.
2. Share the number with all of the conference members.
3. To initiate the conference lift the handset and press the more soft key. Press the MeetMe soft key and enter the number you were provided.
4. The members will be able to connect using the number you provided to them. You will hear a beep as each participant enters the conference. Only the conference initiator is required to press the Meet me soft key.

Cisco VoIP phones have several different options for placing a call.

• Off-hook dialing: Lift handset and dial the number.
• Predialing: Dial the number you want to call and either pick up the handset which then initiates the call or press the Dial soft key.
• On-hook dialing: Press the Speaker button and then dial (NOT offered on 7911 set).

This will automatically dial the last called number from your phone.

• To Call from handset: Lift handset and press the Redial soft key.
• To Call from speakerphone: Press the Redial soft key.

Allows you to place a call on hold.

To place a call on hold:
During a call, press the Hold soft key.

To Return to the call:
Press the Resume soft key.

This allows you to park an active call and then retrieve it using another phone within your phone system.

1. During an active call, press the more soft key
   until you see the Park tab.
2. Press the Park soft key to park the call. The
   LCD displays the number where the call is
   parked.
3. Make a note of the Call Park number and hang
   up.
4. To retrieve the parked call, go to any phone on campus and dial the Call Park number.

Notifies you that a previously dialed on-campus number (with a busy tone) is now available.

1. When you receive a busy tone, press the
   CallBack soft key.
2. The phone will indicate that
   Call Back has been initiated against the DN just
   called. You are now free to make any other call.
3. Once the far end goes idle your set will play a
   special ring tone to let you know that the DN
   has become available and a new Dial soft key
   will be displayed. Press it and it will redial the
   original number for you.

Set a custom ring for each line appearance on your phone.

1. Press the Settings button on your phone.
2. Select 2 Ring Type.
3. Scroll down to the line appearance you want to
   change and press the Select soft key.
4. Select one of seven different ring settings by
   highlighting the ring type you want.
5. Press the Select soft key followed by the OK soft key.

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Search the campus directory from your phone

1. Press the Directories button
2. Select 4 - Corporate Directory
3. Using the numberpad, enter a first and/or last name, then press the Submit softkey.
4. Use the arrow keys to scroll through the list of names, then press the Select to dial a number